Sydney Bilingual Customer Service Representative

Join MCI in Sydney as a Bilingual Customer Service Representative, focusing on inbound service and troubleshooting for various clients. Bring your communication skills to help solve customer queries.
In this role at MCI, you will engage with commercial clients and public programs through inbound service. Candidates will need a combination of problem-solving skills and technical aptitude to effectively handle customer inquiries and ensure satisfaction. Be part of a supportive environment committed to professional growth.
Key Responsibilities:
• Handle calls courteously and professionally
• Achieve first-call resolutions for customer issues
• Research and follow up on customer inquiries
• Document all interactions within CRM systems
• Stay updated on program information through training
Requirements:
• 18 years of age or older required
• High school diploma or equivalent necessary
• Strong verbal and written communication skills
• Proficiency in typing...