System Development Manager, AWS Resilience, AWS Incident Response, AWS Incident Response

AWS Incident Response (AIR) keeps AWS working for millions of customers. When major incidents hit, AIR leads the response coordinating resolvers across AWS and driving mitigation. We move fast, but not carelessly - obsessing over observability of the cloud and perpetually improving our detection and response speed and accuracy. We ensure each incident drives improvements that strengthen AWS. It's a high-visibility, high-impact role with a global view of AWS health that few teams get to see.

The Role

As the Systems Development Manager for AIR's Seattle team, you'll lead engineers through both operational excellence and tooling delivery. You'll be on the calls - leading incident response, driving clear communication under pressure, ensuring your team grows sharper, and helping raise the resiliency of AWS for all customers. You'll own career development for your engineers, coordinate with peer managers in Sydney and Dublin, partner with alarming and detection teams, and ...