System Support Engineer

Job Duties

• Provide Technical/Application Support to internal and external customers in regards with the company Application through phone calls, email, and Live Chat.
• Ensure all issues reported by customers are recorded in the ticketing system and resolved or escalated to the proper escalation point in timely fashion.
• Lead communications/expectations to customers at all levels to maintain positive relationships.
• Take ownership of technical issues reported, work closely with development team as necessary to close case.
• Document troubleshooting and problem resolution steps.
• Participation in providing training to customers as required.
• Perform other related duties as assigned or required.
• Products subject matter expert including acquiring new technologies to enhance capability to support customers efficiently and effectively.

Experience and Qualification

• Candidate mu...