Systems Analyst Unified Communication Admin Pass Rd Hqtrs 5135

SUMMARY

The Systems Analyst – Unified Communications Admin is responsible for the configuration, ongoing support, and enhancement of the Genesys Cloud CX platform and integrated business applications, including TTEC Smart Apps. This position works in close partnership with Product Management to drive platform improvements, integrations, and member experience enhancements. Together, they collaborate with IT, business units, and vendors to align technology solutions with business goals and operational needs. 

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL FUNCTIONS

• Collaborate with Product Management on architectural assessments, platform design considerations, and evaluation of Genesys Cloud CX and TTEC Smart Apps solutions. 


• Configure and maintain Genesys Cloud features—including IVRs, call flows, queue routing, permissions, and user roles—according to jointl...