Opportunity Description
As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply.
What You’ll Do
People (75%)
Lead and coach a team of Travel Counselors
Provide regular, documented coaching and feedback to team members
Investigate service and quality errors with a curious mentality, and provide helpful feedback
Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards
Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete
Collaborate with fellow team coaches - share information, achievements, and issues
Listen to calls as required to validate service levels and compliance standards
Customer (25%)
Be the voice of Traveler Care for new technolo...
What You’ll Do
People (75%)
Lead and coach a team of Travel Counselors
Provide regular, documented coaching and feedback to team members
Investigate service and quality errors with a curious mentality, and provide helpful feedback
Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards
Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete
Collaborate with fellow team coaches - share information, achievements, and issues
Listen to calls as required to validate service levels and compliance standards
Customer (25%)
Be the voice of Traveler Care for new technolo...
Ready to Apply?
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