Team Lead (Blended Account)

Position Description

The Team Lead will be responsible for overseeing the day-to-day operations, building a strong team and shaping team members' behaviors to accomplish desired results and play a collaborative role in growing and implementing standards and processes. The role will involve managing a team of back‑office staff doing outbound calls (80% back‑office 20% calls), ensuring operational efficiency, and maintaining high‑quality standards in all back‑office processes. Additionally, he/she will streamline workflows, resolve issues, and drive continuous improvement initiatives.

Responsibilities

• Assist with staff development and training.
• Assist with the development and implementation of processes/systems to monitor and record employees.
• Provide coaching and feedback and prepare necessary reports.
• Coach team members to review performance, provide instructions and directions, set goals, and give constant feedback ...