Opportunity Description
Cagayan de Oro City, Philippines | Posted on 08/09/2024
- Shift Schedule HOOP: Monday – Friday 5pm – 10am ET and 24 hours on Saturday- Sunday
- Country Philippines
- Industry Other
Job Description
Regular external TL JD with 2 years minimum of TL experience in CSR.
Requirements
Highly motivated and results-oriented Customer Service Supervisor with a strong emphasis on data-driven decision-making and exceptional communication skills. Demonstrates a proven track record of enhancing customer satisfaction, optimizing team performance, and leveraging data analytics to drive continuous improvement.
- At least 2 years Supervisory/Team Lead experience in a BPO set-up
- Must be willing to work onsite.
- Must be willing to work on the night shift.
- Must have experience handling a business-to-business (B2B) account