Opportunity Description
Our Client, a HVAC and Refrigeration Organization company, is looking for a Team Lead – Complaints Management Process for their Remote location. Responsibilities:
+ Review of customer feedback.
+ Classifying & analyzing customer feedback.
+ Establishing trends and communicating the analysis with Vendor’s onshore counterparts
+ Strong verbal & written communication skills,
+ Strong Banking knowledge.
+ Good MS Excel & presentation skills.
+ Knowledge of various Regulations including CFPB and OCC,
+ Collaborate with team members to achieve performance targets.
+ Identify and escalate priority issues to the appropriate channels.
+ Offer solutions and alternatives to customers in a timely manner.
+ Ensure customer satisfaction by providing high-quality service.
+ Participate in training sessions to enhance product knowledge.
+ Adapt to new processes and tec...
+ Review of customer feedback.
+ Classifying & analyzing customer feedback.
+ Establishing trends and communicating the analysis with Vendor’s onshore counterparts
+ Strong verbal & written communication skills,
+ Strong Banking knowledge.
+ Good MS Excel & presentation skills.
+ Knowledge of various Regulations including CFPB and OCC,
+ Collaborate with team members to achieve performance targets.
+ Identify and escalate priority issues to the appropriate channels.
+ Offer solutions and alternatives to customers in a timely manner.
+ Ensure customer satisfaction by providing high-quality service.
+ Participate in training sessions to enhance product knowledge.
+ Adapt to new processes and tec...
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