Team Lead, Customer Success & Operations

A prominent BPO company in Cebu is seeking a Team Lead, preferably with a background in retail. The ideal candidate will oversee a team, ensuring performance targets are met and driving customer satisfaction. Responsibilities include mentoring team members, monitoring KPIs, and preparing reports for stakeholders. Candidates should possess strong leadership skills, problem-solving abilities, and at least two years of relevant experience. This role is crucial for maintaining operational efficiency and enhancing service delivery.
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