Opportunity Description
This role was created to ensure continuity during a parental leave, but it's designed to become a permanent position.
About Kickflip
Kickflip turns product personalization into a revenue driver for ecommerce brands. From sneakers to bikes to jewelry and furniture, our clients let their customers design products in real time, right inside their online store — on Shopify, WooCommerce, Wix, and beyond.
What You’ll Do
Own the customer experience — especially when it gets complex.
Be the go-to escalation point for high-stakes situations: unhappy clients, bad reviews, billing disputes, refunds, and credits — and resolve them decisively.
Take ownership of complex client relationships: large brands, custom integrations, and enterprise-level accounts that need a senior hand.
Lead the Sales & CS team's daily rhythm — run standups, maintain alignment, and make sure nothing falls through the cracks.
Coach and give di...
Ready to Apply?
Submit your application for Team Lead, Customer Success at Kickflip
Apply for this Position