Team Lead - customer support with a US MNC, WFH

The ideal candidate will be responsible for providing exceptional service and support to customers through various channels including phone, email, and live chat. The candidate should ensure customer satisfaction by addressing inquiries, resolving issues efficiently, and delivering a positive customer experience.

Excellent communication skills both verbal and written.

Strong problem-solving and conflict-resolution skills.

Ability to multitask, prioritize, and manage time effectively.

Respond promptly to customer inquiries via phone, email, or chat.

Provide accurate, valid, and complete information using the right tools and s...