Team Lead / Manager: NOC Engineering

Team Lead / Manager: NOC Engineering

Overview

My client is establishing a NOC (Network Operations Center) team and is planning to hire 1 Lead NOC Engineer and 10 NOC Engineers. The team will handle all L1 and L2 support, including troubleshooting and managing service requests for cloud-based IT infrastructure. The Lead NOC Engineer will ensure NOC operations are conducted in accordance with established policies and procedures.

Role Responsibilities

• Supervise a team of 10 L1 and L2 NOC Engineers.
• Serve as a pioneer in the newly formed NOC department.
• Go beyond traditional network monitoring by utilizing AWS cloud services to enhance network monitoring capabilities.
• Gain exposure to new technologies in network monitoring, with company-provided training.
• Participate in continuous improvement projects aimed at automating and optimizing NOC operations for greater efficiency and effectiveness, beyond ro...