Opportunity Description
We are looking for an experienced and dynamic
Team Leader for Domestic banking Process
to manage and drive performance of a team handling support operations.
The Team Leader will be responsible for achieving KPIs, driving team engagement, improving customer satisfaction, and ensuring process compliance.
Key Responsibilities:
Manage a team of 18–20 Executives with
Banking Experience
Monitor daily performance metrics (AHT, CSAT, FCR, Productivity, SLA)
Conduct team huddles, coaching sessions, and performance reviews
Analyze reports and identify performance improvement areas
Drive quality and compliance standards
Manage attrition and shrinkage
Ensure customer satisfaction targets are achieved
Coordinate with QA, Training, and Operations teams
Prepare weekly/monthly performance reports
Mandatory Skills:
Team Handling Experience (Minimum 1–2 years as TL in
Domestic Banking Process )
KPI Man...
Team Leader for Domestic banking Process
to manage and drive performance of a team handling support operations.
The Team Leader will be responsible for achieving KPIs, driving team engagement, improving customer satisfaction, and ensuring process compliance.
Key Responsibilities:
Manage a team of 18–20 Executives with
Banking Experience
Monitor daily performance metrics (AHT, CSAT, FCR, Productivity, SLA)
Conduct team huddles, coaching sessions, and performance reviews
Analyze reports and identify performance improvement areas
Drive quality and compliance standards
Manage attrition and shrinkage
Ensure customer satisfaction targets are achieved
Coordinate with QA, Training, and Operations teams
Prepare weekly/monthly performance reports
Mandatory Skills:
Team Handling Experience (Minimum 1–2 years as TL in
Domestic Banking Process )
KPI Man...