Opportunity Description
Job Highlights:
- Immediate Start: May 18 Onboarding
- Support a World-Leading Social Media Platform
- Location: Bridgetowne, Quezon City | Fixed Night Shift
Job Description: We are seeking a high-performing Team Lead to oversee a specialized team of AdTech Support Specialists and/or Customer Support Specialists. You will be responsible for driving operational excellence, coaching your team to troubleshoot intermediate- to complex-level campaigns, and ensuring that advertisers receive world-class support.
Key Responsibilities:
- Operations Management: Monitor real-time queues (Zendesk, Salesforce) to ensure the team hits SLAs for response and resolution times.
- People Leadership: Conduct performance reviews, coaching sessions, and quality audits to improve team CSAT and technical proficienc...