Team Lead - Retail

Job Title: Team Lead

Nature of Account: Retail

Type of Support: Voice

Work Set Up: 100% onsite at Tech Tower, Cebu Business Park, Cebu City

Work Shift: 24x7

Salary: 34K package

Start Date: ASAP

Headcount: 1

Qualifications

• Undergraduates/College Graduates
• Must have at least 2+ years of experience as a Team Lead in any LOBs (preferably in retail domain) and must be in a contact centre experience. No Team Lead experience in BPO should be rejected.
• Prior exposure to UK Banking or other collections verticals
• Minimum of 2 years in collections operations and team handling
• Excellent verbal & written communication & presentation skills
• Strong knowledge of the collections domain, including processes and bucket flows
• Should not be a current or former employee of Wipro
• Mu...