Opportunity Description
5 day work week : Monday to Friday
Location : Changi Airport
Team Lead - Job Description- Key Responsibilities:
- Assist the Ops Manager to oversee the delivery of IT services.
- Lead the team of Service Desk engineers to ensure they meet established SLAs and service quality standards.
- Provide L1 and L2 on-site / remote IT support for CLIENT employees.
- Provide dedicated support for approximately 200 VIP users.
- Be available for after-hours VIP (VP and above) support with advanced notice.
- Update the EDX team on daily manpower movement within the Service Desk team.
- Ensure adherence to established processes and best practices within the IT Service Desk playbook.
- Provide guidance and support to Service Desk engineers, especially with VIP tickets and complex issues.
- Foster a positive team environment that promotes customer service and continuous improvement.
- Monitor...