POSITION SUMMARY: Supervisory position primarily responsible for leading a shift and people and processes for delivering superior food and beverage service to restaurant guests within the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service.
ESSENTIAL DUTIES AND TASKS:
Assists in supervising Restaurant Environment during scheduled shifts with very limited decision making authority:Ensures prompt, friendly service according to company guidelinesBuilds a culture using the Vision / Mission statement to guide People, Profits, and Guest ExperienceEnsures the immediate response and correction of all verbal guest complaintsEnsures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issuesTeaches and enforces alcohol awarenessAssist in maintaining adequate inventory levelsEnsures product preparation and presentation uncompro...