Team Lead / Supervisor - Travel Account

About the job Team Lead / Supervisor - Travel Account

Operations Supervisor Travel/Airline (Taguig) | Onsite

Location: McKinley West, Taguig
Work Setup: Onsite
Shift Schedule: Night Shift
Start Date: ASAP

Role Overview:

We are seeking an experienced Operations Supervisor to lead a team of customer service agents in a dynamic travel and airline contact center environment. The ideal candidate will have a passion for people management, strong operational insight, and a commitment to delivering exceptional customer experiences.

Key Responsibilities:

Team Leadership: Effectively manage and lead a team of customer service agents to meet and exceed performance targets, ensuring high service quality and operational efficiency.

Coaching & Development: Provide regular feedback, mentoring, and training to support professional growth and ...