Opportunity Description
We are seeking an experienced and driven Team Leader to join our client, Talent Outsourcing Channel Solutions', in their Cebu City, Cebu office. As a Team Leader, you will play a crucial role in overseeing and supporting a team of customer service agents, ensuring exceptional service delivery for our clients.
What you'll be doing
Manage, motivate and develop a team of customer service agents to deliver an exceptional customer experience
Monitor team performance, set goals and provide regular feedback to drive continuous improvement
Identify training needs and implement development plans to upskill the team
Foster a positive and collaborative team environment to enhance morale and engagement
Liaise with cross-functional teams to resolve complex customer inquiries and issues
Implement and maintain quality assurance processes to ensure compliance with client requirements
Analyse data and generate reports to inform dec...
What you'll be doing
Manage, motivate and develop a team of customer service agents to deliver an exceptional customer experience
Monitor team performance, set goals and provide regular feedback to drive continuous improvement
Identify training needs and implement development plans to upskill the team
Foster a positive and collaborative team environment to enhance morale and engagement
Liaise with cross-functional teams to resolve complex customer inquiries and issues
Implement and maintain quality assurance processes to ensure compliance with client requirements
Analyse data and generate reports to inform dec...