Team Leader - Collections + CSE

Team Leader / Supervisor – Credit Control & Customer Service (APAC)

Purpose of the Role

The Supervisor – Credit Control & Customer Service (APAC) is responsible for leading teams supporting regional collections, credit monitoring, and customer service activities. This role ensures timely recovery of receivables, high-quality customer interactions, and adherence to operational standards. The position drives team performance, resolves escalations, and collaborates with internal and external stakeholders to support financial and customer experience objectives across the APAC region.

Key Responsibilities

Operations Oversight

• Supervise daily Credit Control and CSR operations across APAC markets
• Ensure timely collections follow-ups, dispute resolution, and account monitoring
• Oversee handling of customer inquiries related to billing, payments, and service requests
• Maintain SLA adherence, productivi...