Team Leader
Position Summary: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering a “WOW” guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests.
Key Duties/Responsibilities:
Constantly sets the example by maintaining visibility and interacting with guests.Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.Handles guest complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort.Interacts effectively with diverse groups of people and does not have or display any biases.Displays a strong commitment to...