Team Leader (Gaming)

On-site - Pasay 3-5 Yrs Exp Bachelor Full-time

Job Description

Job Title: Team Lead (Gaming)

Work Setup: Work Onsite, Shifting Schedule, including weekends and holidays

Job Summary:

We are seeking an experienced and driven Team Lead to manage and support a high-performing team under the Gaming account. The ideal candidate has a strong background in technical support, billing, and e-commerce operations (particularly dropshipping), with proven leadership experience in a fast-paced environment.

Responsibilities

• Lead, coach, and motivate a team of customer support representatives to achieve performance targets
• Monitor daily operations, ensuring service levels, KPIs, and quality standards are consistently met
• Provide guidance on technical concerns, billing inquiries, and e-commerce-related issues
• Handle escalations and ensure timely and effective resolution of customer concerns
• Co...