Team Leader III

Overview

Team Leader III is accountable for the end-to-end execution of RealPage solution cancellations and reactivations, ensuring accuracy, timeliness, and compliance with SLAs while safeguarding billing and client operations. This role drives operational control and continuous improvement by monitoring performance metrics, analyzing solution and billing impacts, and leading informed decision-making to prevent revenue leakage or client disruption. Additionally, the leader manages team performance and administration, providing coaching, handling escalations, and aligning cross-functionally to ensure consistent productivity, quality, and service outcomes.

Responsibilities

• Own and govern the end-to-end cancellation and reactivation lifecycle for RealPage products and services, ensuring requests are processed accurately, timely, and in compliance with SLAs, billing rules, and contractual requirements.
• Oversee solution deactivation accurac...