Maintain full understanding across all AXA products and services, market trends, opportunities and competitive activity
Ensure agents adherence to these KPIs and targets
Guarantee that each agent pursues all their assigned leads and referrals through efficient time management
Receive feedback from agents for all customer facing appointments taken
Set objectives for each agent while providing year-round coaching
Resolves escalated customer complaints
Analyze sales statistics and generate reports to the line manager that can be used for monitoring
Record, store and retrieve both hard and soft customer information, make suggestions for improving products, services, sales policy and strategy, comply with all relevant legislation and codes of practice
Research customer files to identify potential cross sales opportunities
Perform regular meeti...
Full timeTop Executives
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