Team Leader

Oversee the work of the division/team staff and manage the daily work volume including service agreements with business partners

Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations

Coordinates with other units/departments to facilitate special requests, change in processes and resolution of workflow/production issues

Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures

Develop and monitor schedules for primary areas of responsibility for assigned staff

Acts as point of contact for escalated client or internal business partner is...