Team Leader, Universal Banking

Overview

Business Segment: Personal & Private Banking

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

Responsibilities

• Strategic Leadership and Team Development: Provide strategic direction to align with organizational goals, implement performance management systems, oversee training programs, and foster a culture of continuous improvement.
• Operational Excellence and Compliance: Ensure adherence to regulatory requirements, manage resources effectively, streamline processes, and mitigate risks while maintaining compliance and operational efficiency.
• Customer and Business Growth Focus: Develop strategies to enhance customer satisfaction, analyze market trends for growth opportunities, and represent the branch in high-level engagements to achieve financial and performa...