Team Manager, Collections (Pickering)

Overview

Join LendCare, a leading point‑of‑sale financing provider under the goeasy family. We empower Canadians to access healthcare, home improvement, powersports, and retail purchases through fast, flexible financing solutions.

Responsibilities

• Lead, coach, and mentor a team of collectors, fostering a high‑performance culture.
• Oversee accurate timekeeping and validate attendance data.
• Deliver ongoing training and development to support skill growth and career progression.
• Handle and de‑escalate complex customer complaints while maintaining a positive company image.
• Conduct monthly one‑on‑one meetings to review performance, provide feedback, and set clear goals.
• Prepare and submit accurate daily productivity forecasts.
• Compile detailed daily reports to monitor performance, identify trends, and highlight opportunities for improvement.
• Address minor policy issues promptly and, when necess...