Team Member - Guest Experience

Lobby Sanitizer/Guest Experience Lead/Food Runner

Responsibilities:

+ Sanitize all lobby, front counter and restroom touch points every 30 minutes.

+ Sanitize every seating immediately after guest leaves the leaves

The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by:

+ Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need

+ Expertly handle guest concerns and know when it is appropriate to bring an issue to management

+ Assisting guests with the self-order kiosks and troubleshooting common issues

+ Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times

+ Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying tray...