Teams SME (non-Voice)

Must Have Technical/Functional Skills

1. Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.

2. Understanding of Teams Licensing and Communication Credits

3. Troubleshoot and configure Teams, Channels, Private Channels and its members.

4. Retention Policies, E-911 understanding, Device focused troubleshooting

5. Configuring Messaging Policies, Meeting Policies, Delegations and Calendar

6. Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts

7. Knowledge on Teams related SharePoint / One Drive areas.

8. PowerShell Scripting / MS Graph knowledge and understanding.



Roles & Responsibilities

1. Capture, triage, troubleshoot a...