Tech Manager

KEY RESPONSIBILITIES
You will:

• Ensure reliable internet and network performance across all locations
• Resolve issues quickly (SLA >24 hours if within our control, >3 days if external unless a timeline from the provider exceeds this)
• Standardize setups across all branches
• Main point of contact for ISPs and tech vendors: Applications, Renewals, Performance management
• Manage and optimize all operational systems (ex. Zenoti, Notion, to some extent Sprout/HR tools, and other internal toolkits)
• Act as SME
• Identify and implement automations to reduce manual work and improve efficiency
• Support new branch openings on the tech side (ISP setup, hardware setup)
• Resolve escalated tech issues
• Maintain basic security, access controls, and data privacy compliance
• Oversee IT equipment, maintenance, and standardization

QUALIFICATIONS & REQUIREMENTS: <...