Tech Support Specialist

Description We are looking for a Tech Support Specialist to join our team in Salt Lake City, Utah on a Contract basis. This role supports end users by addressing day-to-day technical issues across desktop systems, applications, printers, mobile devices, and network connectivity. The position is ideal for someone who communicates clearly, stays organized in a ticket-driven environment, and takes a practical approach to resolving support requests.

Responsibilities:
• Diagnose and resolve technical problems involving workstations, software applications, printers, mobile devices, and basic network access.
• Set up, configure, and maintain computer hardware, operating systems, and standard business software for end users.
• Record support activity accurately in the service desk system, including issue details, troubleshooting steps, and resolution updates.
• Route more advanced or unresolved incidents to appropriate IT teams while providing clear documentation for hando...