Technical Account Associate

Technical Account Associate

Cebu City | Onsite

Caldwell Communication



Job Description

We are looking for Technical Account Associates to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.



Responsibilities:

Handle technical inquiries via phone, chat, or email

Troubleshoot software, hardware, or connectivity issues

Guide clients with step-by-step solutions

Document issues and resolutions accurately

Escalate unresolved issues to higher-level technical support

Meet service quality and productivity targets



Schedule & Training:

Shifts include nights, weekends, and holidays

Paid technical training provided



Requirements:

At least a High School or Senior High School graduate

Strong English and problem-solving skills

Customer-focused and analytical

Basic computer skil...