Technical Account Manager (Americas)

Job Summary

As a Technical Account Manager (TAM) at Platform9, you will combine strong technical depth with account management skills to deliver personalized, proactive, preventative, and reactive enterprise‑class support and customer success services. You will act as a trusted technical advisor to assigned customers and a key partner to the Account/Sales Team, helping customers achieve reliability, performance, and adoption outcomes across the Platform9 portfolio.

Essential Functions

• Own the technical relationship and outcomes for a portfolio of enterprise customers, acting as the primary technical point of contact for ongoing success and support coordination.


• Identify, manage, and drive resolution of critical technical issues (escalations) and customer‑impacting risks; coordinate necessary support activities across Platform9 Support, Engineering, Product, and partner/3rd‑party vendors in multi‑vendor environme...