Technical Account Manager

Noventiq is seeking a Technical Account Manager (TAM) for its Noventiq Services Team, based in Kuala Lumpur. The TAM will manage and grow relationships with enterprise customers who use our recurring services such as Multi‑Cloud Managed Services, Support Services, and Managed Security and SOC offerings.

Key Responsibilities

• Customer Relationship Management – Build and strengthen partnerships with enterprise-level stakeholders.
• Understand each client’s IT strategy, pain points, and business drivers.
• Serve as the single point of contact for all technical account matters.
• Proactive Advisory & Optimization – Manage regular health checks, performance tuning, and security posture assessments; advise on technology roadmaps and compliance requirements; recommend best practices for hybrid and multi‑cloud environments.
• Escalation & Governance – Act as the primary point of escalation for unresolved technical or support issues; ...