Technical Account Manager

About the role

The Technical Account Manager (TAM) is the trusted technical advisor for WHC’s premium and VIP clients. They own the customer relationship from a technical standpoint, ensuring hosting and cloud infrastructure runs smoothly, issues are resolved quickly, and opportunities for improvement are proactively identified. Your mission will be to deliver a reliable, high‑touch experience that maximizes customer success and long‑term value.

What you’ll do

Own the Customer Experience

• Act as the main technical contact for your assigned accounts
• Build strong relationships and act as the customer’s advocate within WHC
• Coordinate with Support, Sales, and Product teams to deliver a seamless, high‑quality experience
• Take full ownership of the customer journey
• Take ownership of complex or sensitive issues, ensuring fast and effective resolution
• Maintain customer confidence through clear, pr...