Technical Account Manager

The RoleThe Technical Account Manager will be part of the ION's Equities Technical Account Management Department. The TAM team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills.The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, business management and relationship management with assigned client accounts. This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options)

Key Responsibilities:

Cultivate client partnerships to ensure joint alignment of short and long-term goals.

Tracking of strategic client issues and progressing them through internal groups.

Serving as a liaison with internal departments including sales, accounts an...