Technical Account Specialist

The Technical Account Specialist is a seasoned subject matter expert responsible for managing all the technical aspects of the company’s relationship with its clients.

• Understand the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability.
• Provide the highest level of technical knowledge, support, and services to the client.
• Takes accountability for the overall technical responsibility for a proposed services solution and works closely with the service operations team in service delivery.
• Identify new opportunities based on the technical understanding of the client’s needs.
• Share insights of the client’s environment with the Client Manager, Client Success Manager, or Service Architect, and contribute to upselling.
• Improve mean‑time‑to‑repair, aid future downtime avoidan...