Technical Associate (Customer Service)

Roles & Responsibilities

• Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.

• Conduct pre-installation assistance to customer as well as post installation visit and check up.

• Provide field service support and troubleshooting to the machines for local & overseas customers

• Responds to customer complaints and Perform scheduled and un-scheduled service support.

• Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).

• Prepare complete service reports and details on daily service job and customer correspondence

• Educate customers on basic maintenance & technical support of machine tool for customer's benefits

• Properly document, label, and return all defective parts resulting from service and repair

• Ensure all tools & equipments used ...