Opportunity Description
Job description:
Job Title: Technical Support Engineer with 1+ years of experience in SaaS and API integration platforms
Job Overview
SDC Business Solutions is looking for a motivated and detail-oriented Tech Support Executive for API Automation. The candidate will be responsible for assisting clients with API integrations, troubleshooting technical issues, and ensuring smooth automation workflows.
Key Responsibilities
- Provide technical support for API-based applications and automation systems
- Integrated WhatsApp Business API (WABA) with webhook-based message handling, delivery tracking, and automated agent-routing logic for enterprise clients.
- Monitor and troubleshoot API integration issues
- Assist clients in configuring and using APIs effectively
- Test APIs using tools like Postman
- Coordinate with the development team for issue resolution
- Maintain reports and technical documentation<...
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