Technical Customer Support Lead - Solar/EV/ Battery

About the role

Role requires candidate to work 5 days from office, weekend shift as needed and in night shift. Candidates unwilling for mentioned timings need not apply.

What you will be doing:

Team Management

• Lead and mentor team members to deliver results consistently
• Own Key Performance Indicators for your team, manage processes to achieve goals and motivate and train your team
• Manage multi-layer squad and their performance through on-the-job coaching and mentoring
• Plan workforce management for optimal coverage, considering unknown operational challenges or sudden changes in staffing or coverage needs
• Create a fun-engaging-inspiring working environment that encourages personal responsibility, mutual support, trust, and respect

Project Management

• Strong track record of evaluating, analyzing, implementing, leading, and monitoring effect...