Technical Delivery Manager - Trade Surveillance

Project Description: We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction. Responsibilities: - Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently. - Identifying customer needs and overseeing service delivery within the business context. - Determining ways to reduce costs without compromising customer satisfaction. - Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility. - Coaches and mentors employee direct reports. May coach and mentor non- direct reports as needed. - Manages team and individual performance. - Monitor and ensu...