Technical Service Operations Lead (TSO Lead), Kuala Lumpur

About You

We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will thrive in a fast‑paced, highly collaborative and exceptionally dynamic setting and be excited to help coordinate incident response alongside cross‑functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post‑incident reviews.

Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high‑availability platforms (payments, e‑commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key...