Technical Services Specialist (f/m/d)

We are looking for you, effective immediately, as Technical Services Specialist (f/m/d) for our location in Johannesburg (Boksburg) – become part of our team!

Your Scope:

• Manage technical hotline, ensuring timely resolution of customer technical issues.
• Develop and implement an annual training plan
• Manage the annual training budget and annual training needs
• On-site training for customers, fitment centres, and garages.
• Provide advanced support in troubleshooting complex technical issues, both internally and directly with customers.
• Monitor technical complaints and initiate appropriate corrective actions where required (e.g. informing internal stakeholders, developing targeted technical information, or implementing training initiatives).
• Ensure an efficient and effective warranty claim process within the relevant markets.
• Define and execute the technical support strategy fo...