Technical Support Analyst Hybrid Role

Elevate your career as a Technical Support Analyst with CGL in a hybrid role based in IT Services. Bring your expertise in troubleshooting desktop and enterprise applications to enhance employee technology experiences.

This temporary full-time position offers an opportunity for skilled candidates proficient in technical support, especially within multi-platform environments. You will provide advanced second-level support, analyze moderate to complex incidents, and coach junior analysts. Collaborating with senior teams is essential to improving operations and user satisfaction.

Key Responsibilities:
• Resolve Tier 2 problem tickets from first-level support
• Diagnose technical issues across multiple environments
• Document and improve knowledge articles for errors and solutions
• Support and mentor junior team members
• Identify opportunities for operational improvements

Requirements:
• 4-6 years in technical sup...