Technical Support Analyst in Health Tech

Drive technical excellence as a Technical Support Analyst in a hybrid environment. Leverage your programming skills to troubleshoot complex issues and enhance client deployments effectively.

As a part of the technical solutions team, you'll take the lead in managing customer issues and ensuring smooth resolutions. Your expertise in Python and SQL will assist in determining root causes and implementing necessary changes to customer configurations. You’ll also focus on improving operational workflows and creating informative resources to support your team.

Key Responsibilities:
• Reproduce and manage technical customer issues
• Project manage solution resolution for new clients
• Determine data issue root causes through coding
• Initiate process improvements for operational efficiency
• Develop playbooks and dashboards for tracking

Requirements:
• 3+ years with Python, R, or similar languages
• Strong famili...