Technical Support Analyst

As a Level 2 Customer Support Specialist, you will deliver timely, accurate, and empathetic assistance

to customers using our fintech cloud platform. This role is heavily focused on issue resolution,

in‑depth troubleshooting, and maintaining service‑level excellence. You ensure every customer

receives high‑quality, consistent support while collaborating closely with the U.S.-based Level 1

Customer Support team and the development and testing teams in India. Your work directly impacts

the usability and reliability of the product for our clients.

The work schedule for this role aligns primarily with India daytime hours, with a later start and early

evening coverage to support overlap with the U.S. East Coast (approximately 11:00 AM–8:00 PM IST).

What you will need

- Excellent troubleshooting skills

- Passion for high quality writing

- Love of learning

- Lots of empathy...