Technical Support Consultant

Technical Consultant is responsible for debugging and resolving the functional and technical issues reported by UAT/Live client reported issues.

Essential duties of the position:

- Minimum 4+ years of experience in Technical Support using MS-SQL & Java
- Provide technical support and assistance to customers.
- Debug and troubleshoot the issues raised by multiple users/internal stakeholders and identify the bugs and raise them to the product team for getting fixed.
- Guide the users of the application/product for solutions.
- Analyze the system logs and error messages to pinpoint the problems.
- Use of MS-SQL to find the engineering configuration issues.
- Identify and suggest workaround solutions wherever possible.
- Create and maintain documentation on common issues and solutions.
- Write SOP documents for the issue debugging and steps taken to resolve the issues.
- implement preventive measures to avoid recurring issues.
- Provide train...