Technical Support Engineer I (Onsite 2 days a week)

About the role: As part of our continued growth, we’re looking for a Technical Support Engineer (TSE) to join our Professional Services team and support our MES‑M product line.

In this customer‑facing, technically hands-on role, you’ll help deliver value for our customers and play a direct role in driving customer satisfaction, retention, and long-term success.

This is an excellent opportunity for early‑career professionals who enjoy solving real‑world problems, learning how complex systems work, and supporting customers through technical challenges.

Your responsibilities: Support and maintain existing software and customer solutions – contributing to backlog reduction, timely issue response and resolution and ultimately customer satisfaction.

Provide first and second‑line support, assisting customers with incidents, bugs, configurations, integrations, and system behaviour issues Escalates unreso...