Technical Support Engineer

Compensation: $80,000 - $90,0000

We’re hiring a full-time Technical Support Engineer to own the customer support queue end to end. The majority of tickets fall into a few recurring patterns - API key and billing issues with third-party providers, container connectivity problems, config sync failures, and memory/continuity bugs - but the debugging can get deep. You’ll need to be comfortable working in Linux environments, reading container logs, querying databases, and reasoning through multi-stage systems to find where something broke.

This isn’t a “restart it and close the ticket” role. Our highest-frequency issue (third-party API key failures) requires understanding the difference between “our platform broke something” and “your API provider account ran out of credits.” Our hardest issues involve diagnosing connectivity failures across distributed infrastructure, and figuring out which component in the chain dropped. You’ll need strong diagnostic instinct...