Opportunity Description
JOB TITLE
Technical Support Engineer
JOB PURPOSE
24x7 Monitoring and providing L1 support in IT infrastructure domain.
QUALIFICATION
Engineering Degree/Diploma (Computers / Electronics)
CERTIFICATIONS
ITIL
EXPERIENCE
3-5 years of experience in Monitoring
REPORTING TO
SDM - NOC
RESPONSIBILITIES
- Good understanding and experience of monitoring tool (SolarWinds Manage Engine) and ITSM tool
- Provide timely response to all incidents Requests outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Understanding and report preparation based on the customer requirement.
- Recognize identify and prioritize incidents in accordance with customer business requirements organizational policies and operational impact
- Collect and review performance reports for various systems and report trends in ha...
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